FAQs & Shop Policies

Do you accept cancellations or returns?
Cancellations can only be processed within 1 hour of purchase. All sales are final. However if there is an issue upon inspection of your delivered order please let me know.

Can I cancel or return my custom order?
No. Custom orders & made-to-order items can not be returned or cancelled since they have already gone into production.

Where are you located?
Benincasa Design is located in Toronto, Ontario, Canada. This is an online only shop so there is not a physical shop for customers to visit.

Do you offer Local Pickup?
Yes! Please review pickup info here.

How do I pay by eTransfer?
Select the Bank Payment option at checkout, and follow the instructions. eTransfer payments are due within 1 hour of ordering. After this time, unpaid orders will be cancelled.

How do I use Promo Codes?
Any discount codes must be used at checkout. Put the code in the box. I cannot apply codes to previous orders if they were not used during the checkout process.

Can I add on to my order? I forgot something!
Yes! Send me a message and I will provide instructions. Add-ons can only be done if your order is still open / being processed. Once it's been fulfilled / shipped, you will have to place a separate order.

Where can I find Shipping Info?
Please review shipping rates, processing timelines & more here.

Where can I find Mask Sizing Info or Care Instructions?
Please review sizing & care instructions information here.

Where can I view your available fabrics?
Follow @Handmade.by.Mandi on Instagram to view the fabrics that are currently available!