FREQUENTLY ASKED QUESTIONS
How do I get started?
Please complete the Design Inquiry Form on the contact page and I will respond to you as quickly as possible.
Do you design items not listed on the site?
Yes, of course! Please provide your project details in the Design Inquiry Form on the contact page and a complimentary consultation will be booked.
How soon should I contact you to get started on my designs?
The sooner the better! Depending on the nature of your order, a proposed deadline will be provided once all of your details are received. Note: Rush orders may be available but will incur an additional fee.
How much should I budget for invitations?
Everything we do is custom, including pricing. Wedding and Event Invitation pricing varies greatly and can range from $400 to over $1000 for a multiple-piece invitation with envelopes and custom options. Factors such as design style, stock, print process, coating, special finishes, size and quantity will affect the total cost. Our Design Services start at $400 for Custom Invitations, plus printing if required. However, if you're not happy with an initial quote, we will work with you to make your dreams fit into your budgetary needs. Let us know if you have questions about paper types, printing styles, etc. and we will make sure you understand the details of your quote, where you can afford to add something special to your paper goods and what you can skip.
Do you require a deposit? When is final payment due?
Yes. Upon acceptance of the estimate outlining the total cost for your designs, an invoice will be created and a 50% non-refundable deposit will be due. At this point design work will commence - see The Design Process. The remaining 50% is due upon completion of the job (prior to printing/delivery, or before final files are sent to you). Any additions and/or shipping and handling will be added to your balance and will be included on your final copy of the invoice.
What forms of payment do you take?
See the Payment Methods section under Terms & Conditions below.
How will I receive my order?
You may either pick up your order directly, or you can have your package delivered via Canada Post (shipping fees are additional and will be included on your final invoice).
Is there a minimum order for wedding/event stationery suites?
No, orders of any quantity can be created. Just make sure you add approximately 15-20 extras in your order; you will inevitably need them for your “B-list”.
What options are there for addressing envelopes?
Matching custom labels for your envelopes can be designed, or they can be left blank if you prefer to DIY. It really just depends on the look and feel you want, and of course your budget.
Will wedding/event stationery order come pre-assembled?
All items will be individually bundled within a package containing your order. The reason we don’t pre-assemble them is because some brides enjoy the packaging part of the stationery experience, or may want to personalize the sorting order of the enclosed items (I was very particular with this when it was my turn!). If you would like for your items to be pre-assembled, please make note of that at the outset of our communications.
Terms & Conditions
By accessing this website and/or by placing an order with Benincasa Design, you agree to be bound by these terms and conditions contained herein. Terms & Conditions may be modified on this web site without notice. To download a PDF copy of the terms & conditions please click here.
A 50% deposit is due upon ordering and the remaining balance is due prior to receipt of your order. All deposits are non-refundable. After you place your order you will be contacted if any additional information is needed. All guest names, wording, and other bodies of text should be sent by email in a Word Document. If you delay to send all information necessary for the job, your order delivery date will be delayed. If you have added any items to your order, these details will be included on your final copy of the invoice and thus will be added to your final balance owing.
For approval of your order you will be emailed a proof in PDF format. It is the responsibility of the customer to check all proofs and inform Benincasa Design immediately of any errors or changes that need to be corrected. Once you are satisfied with proofs, simply send your approval through email as a sign-off. Production of your order will not commence without your approval.
Please check all wordings, spellings of names, grammar, dates, addresses, fonts, colours etc. extremely carefully. If any changes are required please email them to us BEFORE PRODUCTION and we will produce a second revised proof.
Your print will display exactly as per approved proof, and any grammar or spelling mistakes discovered subsequently are not the responsibility of Benincasa Design. Any changes required after your approval will be charged at an additional cost as per the notes on your estimate and, consequently, the deadline for delivery may be delayed.
OWNERSHIP OF FILES
At the outset of the job agreement, your estimate / invoice will detail exactly what is included in your payment of custom design (ex. Print ready PDFs, EPS files, Web files such as JPG and PNG, etc). WORKING DESIGN FILES WILL NOT BE INCLUDED unless under special circumstances that are discussed and agreed upon by both Benincasa Design and the client / customer before job agreement, and at an additional charge. Working design files shall always remain the property of Benincasa Design. Brainstorming files will NEVER be transferred to any client / customer. In becoming a client / customer of Benincasa Design, you are agreeing to collaborate on design ideas and refinements, however all artwork will remain the Intellectual Property of Benincasa Design indefinitely since owner Amanda Benincasa Intera is the physical creator and editor of the actual digital and/or hand done artwork. In referring to working design files / brainstorming files, this includes any Illustrator (.ai), InDesign (.indd), or Photoshop (.psd) file that was used to create the final artwork commissioned by the client / customer.
Preferred methods of payment are: e-Transfer (sent to firstname.lastname@example.org), cash, or any major credit card. Payment via credit will incur a 3% fee.
PAYMENT DUE DATES/LATE PAYMENTS
Your final invoice will note the due date for payment. Any overdue invoices will incur an interest fee of 20% per day past-due.
REFUNDS & CANCELLATIONS
If you cancel your order at any point after acceptance of the job estimate, and in turn after the commencement of the design process, your 50% deposit will be non-refundable. The deposit amount covers time spent to design, prepare proofs and order supplies.
Because all designs are completely customized / personalized, Benincasa Design will not refund or replace any unwanted items. We will not accept returns because your printed colours are not exactly the same as seen on screen; all monitors show colours slightly differently and can vary from printed colours. Upon receipt of items customers must report any defects to Benincasa Design within 24 hours.
Images of designs displayed on this website may differ slightly in colour or material from the ordered product due to the hand finish nature of stationery/print projects. It is not deemed to be a fault. Some small variations can occur from product to product and also from samples ordered previously.
After your order is placed a proposed deadline will be decided upon for design and production. However, delays in responding to queries, providing required information, signing-off on proofs and/or making payments will result in delays to the stated deadline for delivery of your order.
All ordered products remain property of Benincasa Design until full payment is made. Benincasa Design reserves the right to accept or reject an order at its discretion. We advise customers to handle print products with care. Benincasa Design is not responsible for any damage caused after your order has been dispatched. When sending stationery with embellishments to guests we recommend that our customers use padded envelopes or bubble wrapping as postal sorting machines can potentially damage them if sent in thin envelopes.