1. Initial Consultation
During your complimentary initial phone consultation we will brainstorm ideas for the design(s) you need. The purpose of this is to outline your theme, style, colours, fonts, etc. Feel free to email visuals of anything that inspires you! A discussion of pricing will also be had, and we will work together to create a project within your budget.

2. Estimate
Once all of the details are in place, you will be emailed a design estimate for review. It will contain all design details involved in the job(s). It will also list any outstanding information required in order to begin designing. (As the process goes on it is common to add additional projects - if so, these items will be added to your final invoice upon your approval). If you wish to proceed with the project(s), a 50% deposit will be required prior to moving on to the next stage.

3. Design & Refinement (proofs)
The design process now begins. Mock ups will be emailed to you of your initial concepts in an electronic proof (PDF format). We then will go back and forth via email and/or phone calls to narrow down your design(s) according to the specific number of revisions included; this will be noted on your estimate. The more feedback received per round of revisions, the better. Your designs are completely customizeable to your liking!

4. Final Art & Approval
Once we have finalized your design(s), you will be sent an Approval Form to complete, and will be responsible for overlooking ALL details of the finished product; wording, spelling, font, etc. If no printing is required for your job, your final invoice will be sent to you and your balance will be due prior to receipt of your final files. If printing is required, see stage #5.

5. Printing
If your job requires printing, this will begin once the design(s) are approved and your balance is paid. Once your items are sent to print, additional changes CANNOT be made. Any changes required after the job has been approved and printed will incur additional costs and, consequently, the deadline for delivery may be delayed (see Terms & Conditions for details).

6. Payment & Delivery/Pickup
The balance of your order will be due upon job approval/signoff. Shipping fees incur an additional charge and a quote will have been provided to you during the initial stages of the design process. If you are picking up your items, arrangements will have been made prior to job completion (pickup is at Lakeshore and Cawthra in Mississauga).